Last Updated: May 4, 2025
At MetalTagsMaker, all our products are custom-made to your specifications. Because of the personalized nature of our products, we do not offer returns or refunds unless there is a manufacturing error on our part.
1. Non-Returnable Items
Custom metal tags cannot be returned for reasons such as:
- Customer errors in design, text, or specifications;
- Change of mind after production has started.
2. Refunds or Replacements
We will offer a free remake or full refund if:
- The product received is significantly different from your approved design;
- There is a clear production error (e.g., wrong size, incorrect material, misprint);
- The product is damaged during shipping.
To request a replacement or refund, please contact us within 7 days of receiving your order at senka@greatmosen.com, with clear photos and order details.